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EUNEPA Learning FAQ

Learning Login

Troubleshooting FAQ

1. Where can I access EUNEPA Learning?

You can log in at learning.eunepa.com

Tip: Bookmark the link to find it easier in the future!

2. Where can I see my progress? Why does it not show my progress?

To see your progress, you have to finish the whole module, including the test. After you have completed the test, you will be able to see that you have completed the module.

If you want to check your progress of completed modules:

1. Click on the right bottom side of the learning module

2. All your modules in that chosen programme will appear and you can check your progress.

You can also find your completed modules in your Learning Dashboard (see question 4).

3. What can I do in the Dashboard / Home?

The dashboard shows you:

  • Your modules and the deadlines (in red, on the picture of the module / program)
  • Your deadlines
  • Your achieved trophies

4. What can I do in my Learning Dashboard?

If you click on your Learning Dashboard, it shows you:

  • The required / optional / completed modules / program
  • Your learning developmet

5. Where do I see my rewards?

If you click on Rewards on the top menu, you can see:

  • Trophies
    • Trophies
    • Completion (which programs you have completed so far)
    • Log (what trophies you have achieved so far)
  • Certificates

When you have earned a trophy it will just pop up on your screen like this:

6. I got an error message — what can I do?

Could you please hard refresh your browser and try again? Remember to let it fully load before you click anything in the course.

Hard refresh:

  • Windows: ctrl + F5
  • Mac/Apple: command + shift + R

If this does not solve your problem, please see question 8.

7. Browser requirements for Skillsoft and Video Arts SCORM content

Browser settings required to play SCORM modules at EUNEPA Learning.

Our LMS platform supports SCORM content from multiple providers, including Video Arts, Micro Learn, and Skillsoft.

To ensure a smooth user experience, uninterrupted engagement, and for the content to load, individual users’ browsers must be equipped with the minimum requirements.

Video Arts minimum requirements:

Browser: Support is given to the latest version of the following browsers and platforms:

  • Firefox (Mac, Windows)
  • Chrome (Mac, Windows, iOS, Android)
  • Safari (Mac, iOS)
  • Opera (Mac, Windows)
  • Internet Explorer (Windows)

Cookies: Permitted 

Javascript: Enabled

Popup Blocking: Disabled/Exception allowed

Minimum screen resolution: 480 x 720 

Bandwidth: 2 Mbs minimum

Allowed domains

Web content delivered from the below URLs which must be allowed through your network:

player.vimeo.com

videoartshub.netexlearning.com

cloud.scorm.com

Skillsoft’s minimum requirements can be found on this website:

https://skillsoftscustomercommunit.force.com/kb/s/

8. I need immediate help please.

Send us an email at learning@eunepa.com and we will try to respond asap during our working hours Monday to Friday.

9. I forgot my password! What can I do?

Go to learning.eunepa.com/forgotpassword and submit the email address you signed up with. A new activation link will be sent to you.

You can also go to the login page learning.eunepa.com and click the link next to “Forgot your password”.

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